Late Rents
There is a noticeable difference in my tolerence of a tenant when they call us to let us know rent will be late. Take today for example - at 9.05 I answered a call from a tenant - they explained to me they had stuffed up and forgotten to transfer money to the account their rent went out of. They then told me they had now transferred the payment to us by interent banking. Then they emailed me the screen print of the payment.
My attitude to this thankful and forgiving.
Take the tenant I called this morning after their rent had not come through. They told me that the bank had made a mistake and it should have been there. My attitude wasn’t as forgiving. After asking them what bank they used and what branch and nto really getting an answer I explained to them that unless it was dropped in to the office today by 4pm, we would start ‘the process’. Did they show? No. Was I surprised? No.
The difference I have noticed is that if a tenant contacts us straight away, the reason tends to be true… if we have to chase them, odds are its not.
Shayne Thurston
Lambton Property Management
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